Refund and Returns Policy

✅ Eligibility

We offer refunds only in cases of material manufacturing defects. This includes structural flaws, surface inconsistencies, or breakage attributable to production—not natural variations or handling damage.

To qualify for a refund:

• The defect must be reported within 4 calendar days of delivery.
• The report must include clear photographic or video evidence.
• The item must remain unused and in its original packaging.

Reports beyond 4 days or without proof will not be considered.

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🚫 Non-Eligible Items

We do not accept returns or offer refunds for:

• Natural color or grain variations in granite or marble
• Custom-engraved or personalized items
• Products damaged during handling, installation, or transport after delivery
• Raw slabs cut to buyer specifications
• Sale items or promotional offers

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🔍 Inspection and Resolution

Once your claim is received, our team will review the submitted evidence. If approved:

• A full refund will be issued to your original payment method
• Alternatively, a replacement may be offered based on stock availability

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📦 Shipping Responsibility

Return shipping (if applicable) must be arranged by the buyer. We recommend using a trackable service. Shipping costs are non-refundable.

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📧 Contact

To report a defect, contact us with your order ID, photos, and a brief description of the issue.